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COVID-19 Resources

The WINTAC has created a list of resources to help VR programs that are operating by distance and providing services remotely during the COVID-19 crisis.  We will be building on these resources daily, so please check back frequently.  Click to access the COVID-19 Resources. Click to access the Resources on Distance Service Delivery.

Click the topics below to go to the section:


  • Your WIOA Program Partners
    In the vision of customer service outlined in WIOA and in the guidance in RSA TACs 15-01 and 17-02, the diverse expertise of multiple programs is identified as being important to a responsive seamless system available through a “one-stop” or American Job Center. Core and Required Program Partners are identified as being necessary to support the full inclusion of all job seekers in this system, as well as leaving local leadership the flexibility in adding other services. A description of those Core, Required and possible Other partners are identified in this WIOA Program Partners List.

  • Template to assist in Identifying Program Partners in Your Local Area
    Most programs providing core and required services in your local area are recognized by agency or program names that are different than the funding stream names listed in the WIOA Program Partners List. The best way for staff to learn about the services and expertise available through each program is to meet with each of the program representatives and share this information directly. An additional tool that may be helpful to local areas is the Partnership Profile Template.

  • Integration Continuum Self-Assessment
    Rate your agency’s level of service integration -- Isolation, Communication, Coordination, Collaboration or Integration -- with the Integration Continuum Self-Assessment. WINTAC has developed the Self-Assessment to help you determine where you are today on the Continuum and where you would like to be. There are three ways to use the assessment: agency self-evaluation, facilitated collaborative self-assessment or self-assessment through the use of a facilitator’s guide.

    Click this link for more information about the three ways to use the Continuum.
    The Integration Continuum rates your agency’s level of service integration based on five key categories -- Isolation, Communication, Coordination, Collaboration or Integration. WINTAC has developed the Self-Assessment to help agencies determine where they are on the continuum today and where they would like to be in the future.

  • "Finding Integration"

    Without a tangible definition for "Service Integration" in the American Job Center, the WINTAC team set out to meet with State and local leadership in Iowa, Kentucky and Virginia. The mission was to determine how integration was defined in each of the three states. Below is a link to four videos. One is a composite of the three visits; and there are shorter videos that reflect the specific service integration strategies in Creston, Iowa; Covington, Kentucky; and Woodbridge, Virginia. These videos and the accompanying report, which includes the team’s findings and recommendations for each site and more, were designed for a target audience of service leadership and counselors/staff.

    "Finding Workforce Service Integration" is brought you by WINTAC.

  • Agreements - There are several types of agreements that support effective partnership in WIOA implementation:

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Job Seeker Services

  • The Basic Financial Assessment Tool is a tool that Career Counselors and other AJC staff can use in assessing a job seeker’s financial situation and awareness. The tool includes current guidance.
  • Customized Employment
  • An Integrated Resource Team (IRT)is used effectively in many Virginia AJCs as a structure for sharing customers in Career Pathway activity. The use of this practice is on the rise in many states.
  • These Tool Kits may be useful to your agency in developing strategies to increase AJC customer service:

  • Career Services – As stated in §361.420, each required partner must use a portion of funds available to provide applicable career services and work with state and local WDB’s to establish and maintain the one-stop delivery system. These regulations apply to Career Services in an American Job Center.
  • Hello. Is Anybody Here?” A Support for Workforce Partners in Including Job Seekers that are Blind and Visually Impaired in AJC SMike Harvey, Iowa Department for the Blind, participates in “Hello. Is Anybody There?”, a video series to engage service professionals in discussions that will support them in improving customer service to individuals who are blind.ervices”
    State Vocational Rehabilitation agencies focusing primarily on serving individuals who are blind or visually impaired are great resources to their Workforce partners, building their capacity to include those individuals in their services. Many of these agencies provide support to partner staff through training and discussion to increase their comfort and competency in this area. The Iowa Department for the Blind has developed this fun and educational training for their partner staff. WINTAC and the IDB team have collaborated to create a series of short videos and a facilitator’s guide so the training can be replicated elsewhere.

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Business Service Practices

  • Disability Employment Initiative (DEI) -- Business Engagement Community of Practice (CoP)

    A review of the archived session features the following:

    • Ideas and insights of collaborative activity
    • State DEI partnerships in business engagement
    • How this works in operation in AJCs in the DEI pilot sites
    • Examples of VR agency partnership with other AJC agencies
  • Resources through the Job Driven Vocational Rehabilitation Technical Assistance Center

    Our friends and colleagues with the JDVRTAC offer tool kits and support in the following areas:

    • Business Engagement
    • Customized Training
    • Employer Supports
    • Labor Market Information

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Financial Literacy

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Advisory Committee

WIOA established the Advisory Committee on Increasing Competitive Integrated Employment for Individuals with Disabilities. The Committee's Final Report summarizes the findings, conclusions and recommendations for the Secretary of Labor on, but not limited to, the following:

  • Ways to increase employment opportunities for individuals with intellectual or developmental disabilities or other individuals with significant disabilities in competitive integrated employment;
  • The use of certificate program carried act under section 14(c) of the Fair Labor Standards Act (FLSA) for the employment of individuals with intellectual or developmental disabilities or other individuals with significant disabilities; and
  • Ways to improve oversight of the use of such certificates.

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As a core partner in each state’s WIOA implementation, the State Vocational Rehabilitation Agency is in an important role to provide leadership in making AJCs accessible and inclusive through opportunities to increase awareness and through involvement in establishing criteria for One-Stop certification in their states. These resources can support the SVRA in their leadership role:

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Career Pathways

  • Are you ready for a Career Pathways Approach with WIOA Implementation?

WINTAC has developed this review to help your agency determine where it is positioned with regard to providing career counseling and rehabilitation services within a Career Pathways structure. This checklist includes a broad-range perspective that supports agencies in providing services for the people (and industries) they serve. Numerous resources are also included.

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Related Initiatives

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Partnership Plus

Partnership Plus can expand a state's capacity to provide long-term supports resulting in an enhanced ability to address the dynamic and often complex needs of Social Security Disability Beneficiaries

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WIOA Implementation

  • WIOA Vision: Self Paced Training
    In this WINTAC Self-Paced Training, review the vision of WIOA in terms of customer service, as well as areas in which the State Vocational Rehabilitation Agency emerges as a leader in every state in achieving this vision.
    Click this link to view the WIOA Vison Self-Pace Training. (Transcript for WIOA Vision Self-Paced Training)
  • "Are You Ready for Integrated Services in the American Job Centers?"

    Implementing WIOA according to its vision in the act and in RSA TAC 15-01 with regard to service alignment and integration with the other Core and Required partners is a multi-step process. From a customer service standpoint, the nature and impact of the services provided and received have as much to do with how state and local partners work together as the guidance for implementation itself. To support your agency in this process, WINTAC has created a checklist to assist with your ongoing review of this implementation.

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